how we help you conduct qualitative user tests

1. You define the profile and choose the test session.

Define the profile of the target group you wish to contact. You can then choose whether you want to conduct a moderated, unmoderated, or on-site test.

2. We find participants

We publish the test on the platform, which gives our member base the opportunity to apply for the test. Those who apply and match the profile are scheduled for the specified dates and times.

3. Your test is conducted.

Regardless of whether you have a moderated or unmoderated test, we always ensure that all participants maintain high quality and show up at the expected time. You only need to focus on conducting the interviews or alternatively, retrieve a finished result in the customer portal.

4. We distribute compensation

When the test is completed, we handle the distribution of compensation to the participants as a thank you for their efforts. If any questions or thoughts arise among the participants, we will answer them. Therefore, you do not need to have any further contact with the individuals who participated in the test.

What we do to simplify your work

We have many years of experience in segmenting and recruiting test participants from specific target groups.

We handle all administration related to participants both before and after your tests, including cancellations and rescheduling.

We communicate with the participants both before and after the completed test and handle any problems that arise.

We handle the payment of compensation to the participants and social contributions to the Swedish Tax Agency for the registered income.

Frequently Asked Questions & Answers

Which target group do you offer participants from?

We have no established limitations, so please feel free to test us! Our expertise is finding individuals from narrow target groups and figuring out what motivates them to participate in user testing. This allows us to push the right incentives, and as a result, we have historically maintained a show-up rate of over 95% in conducted user tests.

How do I get access to the customer portal?

Contact our Customer Success team to receive login for our customer portal!

Can we have multiple users on one customer account?

Yes, you can! You can invite your colleagues yourself via the menu on the left side when logged into the customer portal. Simply follow the "Manage User" button.

How much does FeedbackFrog cost?

Contact our sales team to get all the details about our pricing!

Is it possible to have a subscription?

Yes, of course! It is possible to become a subscription customer with us, contact our sales team to schedule a meeting!

Can I use just one of the tools?

Yes, it is possible to use only one of the tools. Contact our sales team to set up a plan that suits your needs!

What is your policy regarding data transfer to third countries?

You can read more about our policys and GDPR under page "Agreements & policies"

Where do you store your data?

We use cloud-based storage within the EU, specifically in Finland.

How long do you retain participants’ information?