What is included in FeedbackFrog Solo?

Prototype or Product Testing

Run tests on either a finished product or a prototype, including designs from tools like Figma. This flexibility lets you gather insights at any stage of development.

Video and Screen Recording

Unmoderated tests are fully recorded, capturing both video and screen activity. Watch the sessions at your convenience to gain valuable insights on your schedule

Transcription

FeedbackFrog Solo supports AI-powered transcription of test sessions in 57 languages, enabling seamless testing with an international audience. This feature ensures you can capture and analyze insights from participants worldwide, breaking language barriers and expanding your reach

Pre-view Session

Ensure your unmoderated test is perfect before launch! With the Pre-view Session feature, you can experience the test exactly as participants will, verifying that instructions are clear, content is accurate, and everything looks and functions as intended. This helps ensure a seamless experience for your participants and better results for you.

Agreements and Consent Forms

Easily include agreements or consent forms for participants to read and sign before starting the test. Ensure compliance and transparency with just a few clicks.

Qualitative participants

You have the opportunity to conduct tests with your precise target audience. By using qualitative validation questions, we ensure consistently high-quality participants

What is an Unmoderated Test?
Unmoderated test sessions serve as an excellent complement to moderated research, providing valuable insights with less effort and preparation. It depends on the complexity of the test and hypothesis, but in many cases unmoderated test sessions can be a bridge between qualitative and quantitative data.

It is a valuable and popular option for providing rapid user feedback on a flexible timeline. Similar to remote tests, these sessions do not have a moderator present during the testing phase. Participants receive instructions and tasks digitally, usually through a browser-based platform that eliminates the need for additional downloads. This solution captures participants’ behavior and reactions as they complete the assigned tasks. One notable advantage of this user testing method is the flexibility it offers—participants can engage in the test and fulfill tasks at their convenience, independent of their location, and without the need for a moderator.

What does the testing process look like?
Our unmoderated testing process is automatic, and you can get access to participants between 1 to 2 days which require the participant profile to consist of basic criteria and not niched.

Increased research convenience and a more powerful business case
There are numerous advantages to unmoderated tests:

1. They take less time to prepare, are often quicker and more efficient, and can be done at scale. However, this also demands precision when designing the test. It should focus on a very specific aspect to be tested. Such as: How long it takes for the user to navigate through a flow or complete a task; or when you want to eliminate error variables.

2. You can transform qualitative tests into quantitative ones! There has been a prejudice that unmoderated tests lack validity, but it is many times a way to quantify qualitative research. That can be extremely valuable when communicating with various stakeholders. Since speaking about quantified data linked to an experience is very powerful.

3. Unmoderated remote tests are particularly convenient for prototype testing, providing participants with the ability to embark on the test immediately after application. Participants are not restricted to a specific physical location, and the absence of a moderator makes the process more streamlined.

When a unmoderated test might be the best fit
When you know what you’re looking for and the feedback you seek. The simplest scenario is to conduct a test where you want to check the flow from point A to B. There is no room for speculation because then participants get stuck and do not progress. The prototype must also be extremely stable since you can’t interact with the user; there is no room for error. The test participant is entirely on their own.

✔️When you are researching the “solution space” and want to understand usability and potential solutions.
✔️When you evaluate basic interaction patterns (if people find and understand the structure of a certain design).
✔️For example, when the purpose is to make a benchmark with a focus on metrics such as time on task and error rate.
✔️When a large number of test participants are needed within short time frames.

Tips for conducting unmoderated tests
Be tough on yourself when preparing for the test and dare to limit yourself. In unmoderated tests, you can’t elaborate. Simply kill your darlings and concentrate on what you know is the problematic area.

Frequently Asked Questions & Answers

What are the benefits of unmoderated testing?

Unmoderated tests are quick to set up, cost-effective, and scalable. They’re ideal for things like prototype testing and can also provide quantifiable insights that support better decision-making.

What does the testing process look like?

Once the test is published, you’ll typically start receiving responses within 1–2 days — as long as the target group isn’t too niche. Everything happens through our platform, from participant recruitment to video recording and transcription. We also perform basic quality assurance to ensure high-quality results. We always maintain close communication throughout the project to ensure you gain the insights you need.

When is unmoderated testing the best choice?

When you know exactly what you want to evaluate — for example, whether a flow works, how easily a feature can be found, or how quickly a task can be completed. They’re also perfect when you need feedback from many users in a short amount of time, or when benchmarking against key metrics like time on task or error rate.

How long does an unmoderated test typically last?

We recommend a session of 5–20 minutes to ensure participants can provide high-quality feedback.

Do you provide transcription for the tests?

Yes, the transcription is available in 17 different languages.

What data do I receive from the test?

You will receive video, audio, and screen recordings from the session. Under the results section in the customer portal, you can also view the average completion time. Additionally, you will receive transcriptions in both English and Swedish, with the transcription divided by each task, detailing what the participant said.

Do you have any tips for running unmoderated tests?

Yes! Focus on a clear objective, test only the most relevant elements and avoid including everything at once. Make sure the prototype is self-explanatory since the participant won’t be able to ask questions. A stable and well-designed test environment is essential for reliable results.

What is the lead time for unmoderated tests?

The lead time for unmoderated tests varies depending on the profile, but typically it is 5-14 days to allow us to gather all participants.

What happens if a participant doesn’t complete the test correctly, such as not following instructions?

We will then open the test to new participants, as we always want to ensure you, as the client, receive high-quality results from the session.

Unmoderated sessions